pq77 Privacy Policy

Introduction and Applicability

pq77 ("we", "our", "service") operates an online casino and sports betting platform for users in Bangladesh. This privacy policy applies to our website pq77.cam and all related services.

By using our platform, you accept the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.

We believe that transparency and user trust are the foundation of a reliable platform. We are therefore committed to keeping you fully informed about every aspect of how we collect and use your personal information.

Information We Collect

We collect various types of information to ensure smooth service on the pq77 platform and to meet our legal obligations.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification — 21+ years)
• Email address
• Mobile number
• User-chosen password (stored in encrypted form)
• Nationality and country of residence

2.2 Identity Verification (KYC) Information

To ensure responsible gaming and prevent fraud, we may verify the following documents when required:

• National ID card (NID) or passport copy
• Utility bill or bank statement for address verification
• Proof of payment method ownership (bKash, Nagad, Rocket, bank account)

2.3 Transaction and Financial Information

To process financial transactions, we collect:

• Deposit and withdrawal amounts and dates
• Identity of the payment method used (bKash, Nagad, Rocket, or bank transfer)
• Transaction reference numbers
• Account balance and bonus history

2.4 Technical and Gaming Information

To improve the quality of our services, we automatically collect:

• IP address and device information (operating system, browser)
• Cookie and session data
• Gaming activity logs (bet history, win/loss records)
• Time spent on the platform and usage patterns
• Login location and time

Purpose of Using Information

pq77 uses collected information only for specific, lawful, and transparent purposes. We never sell your information to third parties.

3.1 Service Operations

• Completing account registration and verification
• Processing deposits and withdrawals
• Providing bonuses and VIP benefits
• Managing gaming activity
• Providing customer support

3.2 Security and Compliance

• Protecting account security and detecting fraud
• Complying with Anti-Money Laundering (AML) regulations
• Preventing minors (under 21) from using the platform
• Ensuring responsible gaming
• Preserving evidence for dispute resolution

3.3 Communication and Improvement

• Sending important account-related notices
• Informing you about relevant promotional offers (subject to your consent)
• Improving platform services
• Personalising the user experience

Information Sharing and Disclosure

We do not sell or lease your personal information to third parties. We may share limited information in the following circumstances:

4.1 Service Partners

We work with trusted partners for payment processing, identity verification, and platform technical services. They receive only the information needed to carry out specific tasks and are legally bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. Any such disclosure will always be limited to the minimum information necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. We will notify you in advance in such circumstances.

Cookies and Tracking Technologies

The pq77 website uses cookies and similar technologies to enhance your browsing experience and keep the platform functioning correctly.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, saving language preferences, and ensuring security. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and usage patterns, such as your preferred game category or display settings.

5.3 Analytics Cookies

We collect anonymous statistics to evaluate and improve platform performance. This information does not identify any individual.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

Data Retention and Deletion

6.1 Retention Period

We retain your information only for as long as necessary. Typically:

• Active account information: for the entire duration the account remains active
• Financial transaction records: minimum 5 years from the date of the last transaction (legal obligation)
• Communication records (support tickets): 2 years from the date of resolution
• After account closure: for the minimum period required by legal obligations

6.2 Data Deletion Requests

You may send a request to delete information that is no longer required beyond legal obligations to [email protected]. After verification, we will action the request where applicable.

Data Security Measures

pq77 uses industry-leading security technology to keep your personal and financial information safe.

• SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is always used.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to enhance account security.
• Access Controls: Only authorised staff can access information on a need-to-know basis.
• Regular Audits: Our security measures are reviewed and improved on a regular basis.
• Data Centre Security: Our servers operate under both physical and digital security measures.

However, data transmission over the internet is not entirely risk-free. We make every effort to provide the highest level of protection, but we cannot guarantee complete security. It is also important that you keep your password confidential and avoid logging in on unfamiliar devices.

Your Rights

As a pq77 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we have collected about you. Contact our support team and we will provide a copy of your stored information.

8.2 Right to Correction

If your information contains any errors or is incomplete, you have the right to have it corrected. You can update your information through your account settings or by contacting us directly.

8.3 Right to Withdraw from Marketing Communications

You may notify our support team at any time to stop receiving promotional emails or notices. However, important account and transaction-related communications cannot be stopped.

8.4 Right to Close Your Account

You may request to close your account at any time. Even after account closure, some information will be retained for a specified period due to legal obligations.

Protection of Minors

pq77 strictly provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.

Age verification is mandatory at registration, and we may request identity verification documents in cases of doubt. If we learn that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If parents or guardians discover that their child has registered on this platform, please contact us at [email protected].

Changes to the Privacy Policy

We may update this privacy policy from time to time. Changes may arise due to updates to our services, new legal requirements, or advances in technology.

For significant changes, we will send a notice to your registered email and clearly indicate the date of the change on this page. Continued use of the platform after changes have been made will be taken as acceptance of the new policy.

We recommend that you review this page regularly to stay informed about our latest privacy policy.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our privacy team will get back to you as soon as possible.